Our services listed and detailed so you know exactly what to expect
Our Services include:
- Luggage Transfer
- Authentic accommodation and local food
- Certified Camino guides
- Pilgrim and Holiday Pack
- 24/7 customer service
- Airport & private transfers
- Groups: Charities, Schools & Clubs
- Scallop Shell Loyalty Reward card
- Our Values & Promise
- Our promise to our customers
Camino Luggage Transfer services
Walking or cycling along the Camino de Santiago/the way of Saint James is a great experience but, what about your luggage? What can you bring if you have to carry everything on your back? As part of our services we offer a full luggage transfer. Follow the Camino has the solution for you: our services include luggage transfers. It is always included in our Camino de Santiago Tours. The luggage transfer during your camino is a great service we include in all our walking, cycling and horse riding holidays. This allows you to walk or cycle lightly with a day-pack only (bottle of water, rain gear, maps and phone), and enjoy the view without the pain.
How does the Camino Luggage Transfer work?
All you need to do is leave your suitcase labelled with your name at the hotel reception at 8:00am when you are heading off for the Camino. It will be transferred to your next accommodation and waiting for you when you arrive. Yes, it is that easy! This option is available on its own for those of you not booking a tour with us. As part of our services it is possible to book your own luggage transfer yourself here.
Our services include authentic accommodation and local food
HOW WE CHOOSE YOUR ACCOMMODATION: Hotels, casa rurales, guesthouses, pensiones:
Our accommodation is selected based on a number of criteria, including location, comfort, services, price and character. We always try to book accommodation that is both on or near the Camino and also close to the historical quarter or centre of the town/city. This is facilitated by the fact that the Camino usually goes through the heart of each town or city. In larger towns, which are usually at the beginning and end of each section, we book hotels of a 3* standard. In smaller towns/villages/hamlets in between the larger towns, we choose hotels or guesthouses of a 2* standard. However, there could be some exceptions to this rule, for example, in some small villages our services /selection depends on local infrastructure and it may happen that the only possibility is a non-rated guesthouse. This does not mean it is not up to our standards, only that it does not have an official classification, which is usually due to the rural and remote nature of parts of the Camino. Given the reasons stated above, we do believe that a 2* hotel located in the historical centre is a better choice than a 3* hotel located on the outskirts of the town at a distance from the Camino. If our first choice is not available, we will use other accommodation of the same standard and price. If there is no such accommodation available, we may contact you to offer either an upgrade at a premium, or a downgrade with a refund, again based on local infrastructure in each area. We are determined in our motto: to provide our customers with the best available on the Camino. Each night expect traditional meals or tapas prepared with the best fresh, regional and mouth-watering products. On a Follow the Camino Tour, we reserve a table at the end of each walking day for you and your party at one of our pre-tested and loved restaurants this is all part of our services. We always give preference to hotels with their own restaurant and chefs so you don't have to wander too far, and restaurants awarded with a quality label and/or recommended by recognised guidebooks. For your convenience our services cater for all special dietary requirements and allergies. Simply advise us at the time of booking.
What our customers think of our accommodation choices
"Would love to thank you for the wonderful arrangement that you have done for my group. They all loved the hotels and the meals that you arranged! It was marvellous!" Thomas (Organiser Group of 16)
"We have just returned from the Camino …The organisation was excellent, …..We also liked the accommodation, and were quite impressed with the choice of the hotels, especially where cleanliness is concerned." Winston
".. Want to tell you how very very much we enjoyed walking the Camino de Santiago de Compostela… …We were surprised at how nice the hotels were – they were almost all much better than we expected – nice comfortable rooms, lovely surroundings, great food. One of our favourites on the Camino was the Casa de Acivro in Rua." Nancy and Cliff
Our services include certified Camino guides
Some of our tours are guided, depending on customer requirements. We only use the best and most knowledgeable Camino de Santiago guides to send along with our groups. All our guides are bi-lingual (English-Spanish), very pleasant and there to enhance your Camino experience. They know a lot of secret places and might even show you some places of the Way that you would never find by yourself...
Most of our professional Camino tour guides have many years’ experience walking and guiding on the different routes along the Way of St. James. Some have worked as professional guides internationally and in many other exotic places. They will have plenty of stories about their adventures to tell you along the way and may even inspire your own next adventure.
It is very common for us to receive letters and emails from happy customers after a Camino trip telling us delighted stories how their wonderful guides. Here are just some examples of the feedback we get regularly about our Camino tour guides.
Testimonial: " I just wanted to drop a note and let you know what a great experience I had using your company's services for the Camino de Santiago....The hotels along the route were lovely; the food was great and best of all was our guide, Elaine Jones. She was such a joy to be with. She was so knowledgeable, charming, and knew how to give us our independence on the Camino, while also checking in with us throughout our daily walks. ..... She is a great asset to your company." Ellen, July 2011
Testimonial : " We have just returned from the Camino and I must say that both my wife and myself enjoyed the Camino very much. The organisation was excellent, and the group of people who were with us were a very nice and good company. We also liked the accomadation,and were quite impressed with the choice of the hotels, especially where cleanliness is concerned. We also thouroughly enjoyed the walk. I must mention how excellent our guide,Noel ,was. What a lovely man ,always ready to help out. He led the party very efficiently, always with a smile and nothing was a problem for him. He is a great guide. We will certainly recommend your Company to our friends,and maybe we will do the walk again next year. Thanks for everything and best regards, Winston "
Our services include: Pilgrim and Holiday Pack
Before your departure, you will receive all of the information about your holiday by soft copy (email/download) and by hard copy (post). We have chosen to email the printable elements of your pack for two reasons: Green policy: we want to ensure that only the necessary information is printed as not everyone in your group might want notes or maps. We would like you to have access to the information at any timethrough your emails or by uploading it to Smart phones and tablet PCs.
- 1 credential / pilgrim passport per person
- 1 luggage tag per person
By soft copy/email you will receive:
- General information on the Camino
- Walking notes
- Hotel Vouchers
Our notes are checked regularly and updated accordingly. In addition, we welcome all customer feedback on our walking notes. As such, they are constantly being refined and improved. The vast majority of the selected routes follow well-marked paths. An explanation of the various markings is provided with the walking notes.
A handy, hardwearing folder to keep all your pack items safe and organised.
These walking notes are extremely detailed, describing the route on a step-by-step basis.
In terms of design and usability, we choose the best maps for you.
PILGRIM CREDENTIAL PASSPORT
No hassle on arrival as you will already be equipped with your official pilgrim Passport, for the road to Compostela.
Clearly label your luggage with our labels to help identify your luggage on arrival
We will provide you with the best available guide books, in the language of your choice
Every pilgrims ID, the scallop shell to attach to your backpack to welcome you to the Camino. Learn more on Scallop Shell
Our services include: 24/7 customer service
Our clients' satisfaction and their safety during their Camino is the most important factor for us. Our services team will be happy to help you before, during and after your holiday so feel free to contact us. Our website is available 24/7 you will find all the information you need on it. You can even book your Camino whenever you like with our unique booking system. Request an instant quote on our booking platform, or Email us for a free personalised quote. During your holiday - Whatever Tour you choose, we will look after you! On a Self-Guided walking holiday, your detailed walking notes will help you with any queries you may have. If you have chosen our guided option, our Certified Guides will help you with queries and are available to assist with many other aspects of your holiday. (see available guided tours) In case of emergency, we will give you access to a phone number that you can use 24/7 while on your walking holiday. And we are always available. After the Camino - satisfaction and loyalty The quality of our walking holidays is assessed according to your satisfaction. For this reason we ask that you fill out a Feedback questionnaire after your holiday with us, so that we can continuously improve our services. Our loyalty policy is being reviewed in order to offer you something unique, innovative and useful!The Camino de Santiago has more than 4000 km of routes and ways. Your starting points will of course vary a lot.
Our services include airport & private transfers
Avoid complications and spend more time on the Camino with our airport transfers. No need to run to the bus stop, change buses, have the correct currency and no time wasted waiting for a slow coach or a delayed train. We organise your airport and private transfers from where you arrive to wherever your starting point is. You will be greeted at the airport arrival terminal by a friendly and dedicated driver and you will be driven to your starting point. Our services of airport or private transfers are available on ALL our routes, simply ask at time of booking. Our transfers start from only €26 per person - Santiago Airport to Sarria in 1½ Hours You will Love the Camino with Follow the Camino!
Our services for Groups: Charities, Schools & Clubs
The Camino de Santiago can take many forms: an introspective journey or a very social experience. If you are one of those who believe great adventures should be shared then going on the Camino as part of group will delight you. We have built different packages for each of our services and each type of group, so tell us which type of group you have and what your needs are and we will tailor-make an itinerary for you:
- Independent group (6+ people)
- School or Youth Club
If your organisation does not fit into any of these groups do not worry, contact us and ask for a free quote or advice on routes & best dates.
Our services include loyalty rewards:
Scallop Shell Loyalty Reward card
This is the first level, activated when you have booked at least one Camino Tour with us (minimum 100 km).
You receive your very own Scallop Shell Loyalty Reward card You benefit from a permanent discount of 10% on any of our Caminos, whenever you depart (this does not apply to already discounted tours or special offers) or you can use 1 free upgrade per tour (hotel upgrade, dinners, etc. - you choose!)
You have an amazing 2.5% discount on any articles from our Camino Souvenirs Online Shop
Scallop Loyalty Reward card
This is the second level, activated as soon as you have booked three Camino Tours with us. (minimum 300km) You receive your very own Scallop Loyalty Reward card You benefit from a permanent discount of 12.5% on any of our Caminos, whenever you depart (this does not apply to already discounted tours or special offers) or you can use 3 Free upgrades per tour, your choice! You have an amazing 5% discount on any articles from our Camino Souvenirs Online Shop
Scallop Pearl Loyalty Reward card
This is the ultimate level, activated as soon as you have booked at least six Camino Tours with us. (minimum 600km) You receive your very own Scallop Pearl Loyalty Reward card You benefit from a permanent discount of 15% on any of our Caminos, whenever you depart (this does not apply to already discounted tours or special offers) or you can use 6 Free upgrades per tour, your choice! You have an amazing 10% discount on any articles from our Camino Souvenirs Online Shop
Our Values & Promise
is to excel in the delivery of our services of Camino-related tours and packages through innovation, knowledge of the field and outstanding customer service. Our vision is to become the #1 Tour Operator and service provider in the world along the Camino de Santiago. Our sustainability standards At Follow the Camino sustainability is not only a goal, it is part of our daily activities and we pride ourselves on this. We do our share by: Reducing our Carbon Emission using soft-copies and recycled paper. Encouraging local suppliers and not using suppliers/companies that mislead visitors or treat their employees badly. Re-evaluating suppliers on a regular basis and only working with hotels and our services that have been evaluated by our staff. Establishing clear procedures and guidelines to assure the quality of our services. Ensuring the safety of our clients while they walk the Camino by being available 24h a day and 7 days a week. Giving back to society by helping recognised Charities raise funds while walking the Camino. Share our Camino Values when touring the Camino de Santiago with us:
Respect local people and their customs
Do not drop litter on the Camino – leave no trace
Refrain from picking grapes or fruit from vineyards and orchards
Buy local products and participate in local festivals and events
Our promise to our customers
Your satisfaction is our priority: Your comfort is of the utmost importance to us; we carefully select the best accommodation, the most delicious meals and plan to help you get the most from your holiday. Packages to suit all budgets: When it comes to your holiday, our prices are adjustable to your needs. All our packages can be customised so you can choose the level of comfort you wish: hostels, 2* to 5* hotels or rustic guest-houses, and whether or not you need meals and luggage transfers. Outstanding Customer Service: We are available 24/7 in case of emergency. If you email us or leave a message on our voice-mail, we aim to answer within 48 hours. Our staff have experienced the Way themselves and are always happy to advise and guide you towards your ideal holiday we pride ourselves in genuine experience when offering advice as part of our service.