camino de santiago
  • Our Mission & Promise to our Customers

    Our Mission

    is to excel in the delivery of Camino-related services and packages through innovation, knowledge of the field and outstanding Customer Service.

    Our vision...

    is to become the #1 Tour Operator and service provider in the world along the Camino de Santiago.

    Our sustainability standards...

    At Follow the Camino sustainability is not only a goal, it is part of our daily activities and we pride ourselves on this.

    We do our share by :

    Reducing our Carbon Emission using soft-copies and recycled paper.

    Encouraging local suppliers and not using suppliers/companies that mislead visitors or treat their employees badly.

    Re-evaluating suppliers on a regular basis and only working with hotels and other services that have been evaluated by our staff.

    Establishing clear procedures and guidelines to assure the quality of our services.

    Ensuring the safety of our clients while they walk the Camino by being available 24h a day and 7 days a week.

    Giving back to society by helping recognised Charities raise funds while walking the Camino.

    Share our Camino Values when touring the Camino de Santiago with us:

    Respect local people and their customs

    Do not drop litter on the Camino – leave no trace

    Refrain from picking grapes or fruit from vineyards and orchards

    Buy local products and participate in local festivals and events


    Our Promise to our Customers

    Your satisfaction is our priority: 

     Your comfort is of the utmost importance to us; we carefully select the best accommodation, the most delicious meals and plan to help you get the most from your holiday.

     Packages to suit all budgets:

     When it comes to your holiday, our prices are adjustable to your needs. All our packages can be customised so you can choose the level of comfort you wish: hostels, 2* to 5* hotels or rustic guest-houses, and whether or not you need meals and luggage transfers.

     Outstanding Customer Service:

     We are available 24/7 in case of emergency and our office is open 7 days a week for enquiries by phone, email, live chat.

    If you email us or leave a message on our voice-mail, we guarantee you an answer within 48 hours.

    Our staff have experienced the Way themselves and are always happy to advise and guide you towards your ideal holiday.

    Why should you choose Follow the Camino?

    • Peace of Mind

      Follow the Camino- Checked box in BlueExpert advice
      Follow the Camino- Checked box in BlueDedicated point of contact
      Follow the Camino- Checked box in BlueLuggage transfer

    • Quality Time

      Follow the Camino- Checked box in GreenLeading Camino tour operator
      Follow the Camino- Checked box in Green98% customer satisfaction
      Follow the Camino- Checked box in Green24/7 customer service and emergency support

    • Authenticity

      Follow the Camino- Checked box in RedOnce in a lifetime trip
      Follow the Camino- Checked box in RedSelected and tested accommodation
      Follow the Camino- Checked box in RedExplore Europe on foot