Assistance

 


Customer Service is so important to us that it is part of Our Ethic.

Our customer service team will be happy to help you before, during and after your holiday.

 




A - Before departure  - we are always happy to hear from you


By phone during office hours
By email anytime
By fax anytime

Our website is available 24/7

Here you can find your adventure online and book it whenever you like.
Benefit from a free
'no obligations' Request a quote option.

You can contact us using our Contact form, where you can ask questions or seek more information.

Replies are guaranteed within 48 hours.

 

  • Our team can also advise you on administrative formalities (visas, trekking permits, etc).
  • Prior to departure, you will also receive a comprehensive Holiday Pack providing you with full details of your chosen trip.



B - During your holiday - Whatever holiday you choose, we we will look after you !

On a Self-Guided walking holiday, your detailed walking notes will help you with any queries that you may have

(see other helpful items in your holiday pack)

If you have chosen our guided option, our Certified Guides will help you with queries and are available to assist with many other aspects of your holiday

(see available guided tours)

 In Our Ethic, we state that we give you an emergency phone number that you can use 24/7 while on your walking holiday. And we stand by it.

Safety  -    is one of our commitments and is part of our Ethic.

 

Our Walking Grades help you to choose the right holiday for your fitness level and experience.

              

See details of all walking grades

 

All our hotels are modern and comfortable and run by professionals.

Read more about Accommodation

 

C- After the walking holiday - satisfaction and loyalty matter

The quality of our walking holidays is assessed according to your satisfaction. For this reason we ask that you fill out a Feedback questionnaire after your holiday with us, so that we can continuously improve our services.

Also, you can keep in touch with the latest news and special offers through our Newsletter.



If you book a second walking holiday with us you can benefit from our loyalty discounts. We also offer discounts to customers who book with us 4 months before departure. Have a look at Loyalty and special offers for more details.

 

 

We attempt to give you as much information on our walking holidays as we can. However, if you have a specific question or you want to know more about an aspect of a walking holiday, please consult our frequently asked questions (FAQ), or contact us directly.

 

 

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